Garmin NUVI 785 GPS

Garmin NUVI 785 GPS

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I've reached a point of total frustration with Garmin products. You can read my review of the 265T that shows the beginning of my frustration. I have owned a number of Garmin products over the years:

- eTrex Vista (still works like a charm)
- Forerunner 301 (sold to pay for my 305)
- Forerunner 305 (keeps on ticking)
- Street Pilot 330 (my son has it in his car)
- Nuvi 350 (my daughter has it in her car)
- Nuvi 265T (returned to Costco)

They all were consistently good to great - until the 265WT. The downward trend continues with the 785T.

Under three months of using the nuvi 265WT, I returned it to Costco. I've had the 785T for less than two months, and it is more frustrating than the 265T. It will be returned this weekend.

Some of the same issues that plague the 265WT affect the 785T as well:

1. Confounding Interface (same as the 265WT) - They moved the custom POI from the Favorites, down another level to EXTRAS. Why? In the 350, selecting Favorites gave a list of Recently Selected, Saved Favorites, and Custom POIs, if there were any installed. You now have to go to another level, on the second screen (page down) for EXTRAS, and the only extra is Custom POIs. Why?

2. Traffic (same as the 265WT) - The 265WT traffic was so bad, that when it was right (which was seldom) I got mad. I got the 785T knowing full well that the MSN Direct service, delivering the traffic, would end in 2011. No problem, because in my mind the 265WT traffic was so bad, I was not going to use the traffic on the 785T. Truth be told, it was pretty good the first few weeks. But, recently, it's gone all to hell. The reports are laughable - asking for a "Traffic On Route" will get traffic on roads I am not on and will not be going to! I was actually thinking of paying for the service and taking it until the bitter end - I don't think so ...

3. System Crashes - unfathomable ... I'll be looking at traffic on route, hit back twice to get to the map, and BANG ... the Nuvi crashes and restarts. Just what I want in the middle of my drive. This happens constantly.

4. Touch screen issues - Others have reported the issue around the touch screen. I have recalibrated my screen at least three times. I'll touch the lower right corner of the screen, and it will react as if I touched the lower left. I'll touch the Setting icon on the main screen and the STOP will react. I'll touch a character on the keyboard, and another character ON THE OTHER SIDE will come up. It's beyond frustrating.

5. SLOW SCREEN RE-PAINT - SLOW DIRECTIONS - I cannot believe how slow this device re-paints a screen, and the spoken directions always seem to be a step behind. The issue has been reported by others.

6. Bluetooth problems (shared with the 265WT) - if you setup a connection to your Bluetooth cell phone, but the phone is not in range when you turn on the GPS, you get a connection failure message (for example, I get in the car, start up the GPS, go back into the house to get something and come back out after the GPS has started). No problem. Menu dive DEEP into system settings to set up the connection. The GPS will lock up EVERYTIME. I have learned that I just do not turn on the GPS until I know my phone will stay in range.

7. Strange Direction Changes (shared with the 265WT) - In my review of the 265WT I detailed an issue with directions on my commute home. That very same issue exists for the 785T. On top of that, it will, on occasion, take me off a highway, only to bring me right back on. "Exit right, towards ... keep left onto the Garden State Parkway." What?!?

I feel like I've been burned twice in a row by Garmin. It seems as if they are chasing Tom Tom and not feeling vetting the new units in quality control. It's like they think that the fixes can be done after the sale with the firmware updates.

I'll repeat the same reasons for me NOT to contact Garmin support. If there was a problem that could not be fixed over the phone, they would want the unit for repair/replace. The problems:

1. I pay for shipping
2. I am out a GPS until they repair or replace
3. The replacement is almost ALWAYS a refurb - trade my brand new unit for a repaired? I don't think so
4. Word is that at least some of the issues I am suffering do not get fixed. Which again makes me wonder what the heck is Garmin up to.
5. Costco has a great return policy - no questions, 90 days. If I exchange it, I get a new unit, or I can return it for a full refund.

Which is what I will do again - get a refund.

Sad, but I think I am at the end of the road for Garmin products.

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